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Printer Service Request

Please feel free to give us a call on 441-292-1882 with any questions or, if more convenient, complete the below form which will be submitted to our helpdesk.

In order to facilitate a prompt response, please give us as much information as you can about the problem you are experiencing. For example:

  • If the unit is jamming, please specify in which area the issue is reoccurring (ex. Area 3A, Document feeder, main engine or finisher)
  • If you are experiencing streaks on print, specify the color of the band that appears
  • If your unit is inoperable, please specify if the unit is not powering on or if you are experiencing a loss of function (print, scan. copy, fax)
  • If you are experiencing issues related to faxing, please confirm if your analog line is functional
    Please include error codes and how often the problem is happening

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